Warranty Information
Warranty terms
All our furniture come with minimum 1 year manufacture inner structure warranty if installed right Mattresses come with minimum 5 years manufacture inner structure warranty
Mattress guarantee covers
Coil or wires that are loose or broken
Coils or wires that protrude or tear through any fabric
Mattress/sofa guarantee does not cover
Mattress fabric (including stain, soiling, burns and pilling)
Normal body indentation
Handles (where fitted) - these should be used only to position the mattress and should not be used to support the full weight of the mattress
Border wires, which run along the perimeter of the mattress (innerspring) and foundation, bent due to moving or folding the sleep set
Comfort preference (too hard or too soft is judgement not warranted)
Mattress damage due to an inappropriate foundation or moving or storage. A mattress is designed for full performance when used in conjunction with a matching foundation as part of a total sleep set Minor manufacturing anomalies that do not impact the performance of the bed (e.g. mistiching on quilting)
Replacement of another piece of the sleep set unless that other piece is also defective Damage due to abuse
Warranty is void if any labels are removed
For your safety
Don’t ever place mattress near open flames or expose it to fire This mattress is not flame proof or fire proof and can ignite or burn if exposed to open flame or fire. When ignited, some bedding materials can burn rapidly and emit smoke and hazardous gases Don’t smoke on bed
Furniture guarantee covers:
Inner structure and workmanship
Furniture guarantee does not cover:
Scratches, chips, torn on leather/fabric or surface of furniture due to using
Damage due to abuse
Damage due to misused or overload
Damage due to moving or pick up
Damage due to direct sunlight
Damage due to cleaning chemical products
Damage due to inappropriate use. For example: sofa head and arm not for seating, bed not for jumping, bedside not for seating
Availability of identical material
If identical materials are not available at the time of the repair or replacement, we reserve the right to substitute materials of equal quality. Identical fabrics cannot be guaranteed, however the closed available match will always be attempted
Original purchaser only
We offer a guarantee which is only for the benefit of the original purchaser of the products with a copy of the original store receipt, and is non transferable
Transportation charges
Freight to and from the warehouse will be at purchaser expense
For duration of the guarantee
We will repair (or replace at our option) without charge to the original purchaser, any manufacturing fault (as defined). We reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials
Return policy
We will replace the goods or make full refund if the goods are returned unused in original package before 7 days of purchased
We will not accept return or issue refund if:
The goods arrived to your later than you would expect
You have changed your mind or your circumstances changed.
No refund or exchange is provided for ex-display or clearance items and sales are final. Change or cancellation of such items will incur the loss of the value of the item.