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Luxury Comfort Online Store

(03) 8360 3993

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All our furniture come with minimum 1 year manufacture inner structure warranty

Mattress guarantee covers

Coil or wires that are loose or broken Coils or wires that protrude or tear through any fabric

Mattress guarantee does not cover

• Mattress fabric (including stain, soiling, burns and pilling)
• Normal body indentation
• Handles (where fitted) - these should be used only to position the mattress and should not be used to support the full weight of the mattress
• Border wires, which run along the perimeter of the mattress (innerspring) and foundation, bent due to moving or folding the sleep set • Comfort preference (too hard or too soft is judgement not warranted)
• Mattress damage due to an inappropriate foundation or moving or storage. A mattress is designed for full performance when used in conjunction with a matching foundation as part of a total sleep set
• Minor manufacturing anomalies that do not impact the performance of the bed (e.g. mistiching on quilting)
• Replacement of another piece of the sleep set unless that other piece is also defective
• Damage due to abuse
• Warranty is void if any labels are removed

For your safety

• Don’t ever place mattress near open flames or expose it to fire
• This mattress is not flame proof or fire proof and can ignite or burn if exposed to open flame or fire. When ignited, some bedding materials can burn rapidly and emit smoke and hazardous gases
• Don’t smoke on bed

Furniture guarantee covers:

Inner structure and workmanship

Furniture guarantee does not cover:

• Scratches, chips, torn on leather/fabric or surface of furniture due to using
• Damage due to abuse
• Damage due to misused or overload
• Damage due to moving or pick up
• Damage due to direct sunlight
• Damage due to cleaning chemical products

Availability of identical material

If identical materials are not available at the time of the repair or replacement, we reserve the right to substitute materials of equal quality. Identical fabrics cannot be guaranteed, however the closed available match will always be attempted

Original purchaser only

We offer a guarantee which is only for the benefit of the original purchaser of the products with a copy of the original store receipt, and is non transferable

Transportation charges

Freight to and from the warehouse will be at purchaser expense

For duration of the guarantee

We will repair (or replace at our option) without charge to the original purchaser, any manufacturing fault (as defined). We reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials

Return policy

• We will replace the goods or make full refund if the goods are returned unused in original package after 7 days of purchased
• We will not accept return or issue refund if:
♦ The goods arrived to your later than you would expect
♦ You have changed your mind or your circumstances changed

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